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From Silos to Synergy: Getting Hotel Teams on the Same Page

Now that the hotel industry has moved away from siloed departments, you expect your commercial teams to work together. But that’s impossible when each department is still operating independently.

Team members outside the revenue-management department often feel mystified by the hotel’s pricing and availability decisions. And that’s holding your hotel back.

Picture this: The marketing team dreams up a brilliant marketing campaign. They design beautiful content with compelling text, get it in front of the public through all the proper channels, and then celebrate its success. But the hotel misses forecast and the STR report shows they lost share.

Or this: The Director of Sales sets the sales goals for the coming year. The sales managers collect their monthly bonus checks, but the hotel consistently misses the budget.

Sound familiar?


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